SHIPPING & DELIVERY POLICY

Boundary X

Boundary X uses Australia Post (AusPost) as our primary delivery partner for customer orders.

Shipping

Orders are carefully packed and dispatched through Australia Post. Once your order has been dispatched, tracking information will be provided where available.

Delivery Times

Delivery times vary depending on your location and the Australia Post service selected. Estimated delivery times are provided by Australia Post and may be affected by weekends, public holidays, peak periods or circumstances outside Boundary X’s control.

Tracking

Customers are responsible for monitoring the tracking information provided for their order.

Incorrect Delivery Details

Please ensure your delivery address is correct when placing your order. Boundary X is not responsible for delays or additional shipping costs resulting from incorrect or incomplete delivery information supplied by the customer.

Lost or Damaged Parcels

If your parcel appears to be lost or is damaged during delivery, please contact Boundary X and we will assist with investigating the issue with Australia Post.

International Orders

International shipping may be available on selected Boundary X products. International customers may be responsible for customs duties, taxes or import charges applicable in their country.