REFUND POLICY

1. 48-Hour Refund Policy

If you change your mind about your purchase, you must contact Boundary X within 48 hours of receiving your order to request a return.

To be eligible for a change-of-mind return:

• The item must be unused and in its original condition.
• All original packaging, tags and labels must remain attached.
• Proof of purchase must be provided.
• The return must be approved by Boundary X before sending the item back.

Return postage for change-of-mind returns is the responsibility of the customer.

2. Custom & Personalised Products

Custom-made, personalised or engraved products are made specifically for you. As these items are unique and cannot be resold, we do not accept change-of-mind returns once production has commenced, unless the product is faulty, damaged or incorrect.

3. Faulty or Damaged Product

If you receive a faulty, damaged or incorrect product, please contact Boundary X as soon as possible.

We will assess the issue and, where applicable, arrange a repair, replacement or refund in accordance with your rights under Australian Consumer Law.

4. Refund Processing

Once an approved return is received and inspected, we will process your refund to the original payment method.

Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

Shipping charges are non-refundable for change-of-mind returns.

5. Contact Us

If you have any questions about our Refund Policy please get in touch with us and Contact Us .