PRIVACY POLICY

Boundary X

Last updated: 8 September 2026

Boundary X respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how Boundary X collects, uses, stores and protects your personal information when you visit our website, purchase our products, contact us or interact with our business.

1. Information We Collect

Boundary X may collect personal information including:

  • Your name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and purchase information
  • Payment-related information
  • Information you provide when contacting or messaging us
  • Customisation details provided for custom cricket equipment or engraving
  • Website usage and device information, including cookies and similar technologies

Payment information may be processed securely by third-party payment providers. Boundary X may not directly receive or store your complete payment card details.

2. How we Use Your Information

We may use your personal information to:

  • Process and fulfil orders
  • Deliver products to you
  • Process payments and refunds
  • Provide custom cricket equipment and engraving services
  • Communicate with you regarding your order
  • Respond to enquiries and customer service requests
  • Improve our products, services and website
  • Prevent fraud and protect our business
  • Send marketing or promotional communications where you have consented or where otherwise permitted by law
  • Meet our legal, accounting and regulatory obligations

3. Sharing Your Information

Boundary X does not sell or rent your personal information.

We may share information with trusted third parties where reasonably necessary to operate our business, including:

  • Payment processors
  • Shipping and courier providers
  • Website and e-commerce service providers
  • Email, marketing and communication providers
  • Professional advisers and service providers
  • Government authorities where disclosure is required by law

These providers may only receive information necessary to perform the relevant service.

4. Cookies & Website Analysis

Our website may use cookies and similar technologies to help the website operate, understand how visitors use our website, remember preferences and improve the customer experience.

Some third-party services used by our website may also place cookies or collect usage information.

You can control or disable cookies through your browser settings, although doing so may affect some website functionality.

5. Marketing Communications

If you subscribe to Boundary X marketing communications, we may send you information about new products, offers, promotions and other Boundary X news.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

6. Storage & Security

Boundary X takes reasonable steps to protect personal information against misuse, interference, loss and unauthorized access, modification or disclosure.

However, no online service or electronic transmission is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, tax and business requirements.

7. International Services

Some of the service providers used by Boundary X may process or store information outside Australia. Where this occurs, we take reasonable steps appropriate to our obligations to ensure personal information is handled appropriately.

8. Accessing or Correcting Your Information

You may contact Boundary X to request access to personal information we hold about you or to request that inaccurate or outdated information be corrected.

We may need to verify your identity before completing certain requests.

9. Third Party Websites

Our website or social media accounts may contain links to third-party websites and services. Boundary X is not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies before providing personal information.

10. Children’s Privacy

Boundary X does not knowingly collect personal information from children where parental or guardian consent is required by applicable law.

If you believe a child has provided personal information to us without appropriate consent, please contact us.

11. Changes to This PRIVACY POLICY

Boundary X may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

The latest version will be published on our website with the updated date.

12. Contact Boundary X

If you have questions, concerns or requests relating to this Privacy Policy or the way Boundary X handles your personal information, please Contact Us

Boundary X – Beyond the Boundary

Australia